CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Ernie's Local Automotive Service in Chicago

Ernie's Local Automotive Service Towing Services
Oak Park Auto Repair
Lincolnwood Auto Repair


Reviews

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Excellent work at very reasonable prices.

, 12/03/2021

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Larry and his crew are just fantastic, very reasonable. I can't say enough how completely satisfied I am. I will never go anywhere else!!!! What's more important is the honesty. To me that is everything!!!!

, 11/12/2021

My family has trusted Ernie's Local Automotive to maintain vehicles for over 20 years. My father trusted their work and now I continue to trust their work. They know their business and are excellent in determining issues with your vehicle. As a family business, they care about their customers. The work is always above satisfaction and the customer service is unparalleled. Having poor experiences at other mechanics in the past when living out of state, coming home and taking a vehicle to Ernie's, you'll get honest feedback and assessment for your vehicle's health! I would 100% recommend Ernie's Local Automotive to anyone in need of vehicle maintenance.

, 10/06/2021

Partners

ACDelco
ASE (Automotive Service Excellence)
Jasper
NAPA
ASE Master Technician
BBB Accredited Business
ASA Member (Automotive Service Association)
Car Care Aware
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